Computer Support for Businesses
Information Technology staff are expensive but probably still worth their weight in gold! At least good ones are!
All businesses will need specialised computer skills at some time but probably not every day. This is where having a reliable computer support technician is a really cost effective way to provide your business with ongoing IT support.
In addition to the general computer support provided businesses often need additional services such as:
If you have more than one computer in your business then it is likely you will need to access the same data from each computer. There are a number of ways of doing this. The best way for your business will be advised and then estimated for. Quite often a small business will benefit from installing a NAS (Network Additional Storage). These provide storage and a number of other useful features such as backups and encryption.
If your business holds customer data or you are regulated by the FCA (Financial Conduct Authority) then there are rules for data storage that you must follow. You need to employ some kind of encryption that will enable you to access the information seamlessly on your own devices and allow reliable backups and therefore recovery to me made. You must consider what happens if your computer is stolen. Unencrypted Windows disks can be read by anyone once they have been taken out of the computer. Computers in Kent will recommended and implement a strategy that will protect your customers and your business against loss or theft of data.
Storing data on the Internet that is accessible to you and your staff anywhere has many advantages. However the handling of this data must be carefully considered to ensure that security is not compromised. If you want to use cloud storage for company backups then it is very advisable to encrypt your files first. This will ensure that only you can access your data no matter what happens at the offline storage company.
Not every problem needs on-site attendance. If you have a working internet connection then sometimes all that is needed is for a knowledgeable person to know what to look for. This is where remote support can quickly diagnose and fix a problem. This service is provided securely with you at the helm so that remote sessions can only be started with your approval.
There are always things to do and questions to ask. Having a regular time to have your computers checked over and kept in tip top condition reduces the likelihood of problems occurring. Staff can raise any issues arising and get advice on using the products and services. This all adds to a fuller well-rounded IT provision benefiting your business and your customers. This is a very cost-effective way to obtain computer support as you only pay when you use the service. Many business fine a monthly visit suits their Information Technology needs.
When it’s time to replace equipment, care needs to be taken that anything containing data is erased or destroyed before being passed on. It you intend to sell on computers or give them away then a secure forensic cleaning should be undertaken making certain that personal and customer data is not put at risk.
What will it cost?
Every situation is different but generally speaking businesses need more support at the start whist things are set up and audited. After the first 2 or 3 visits many small businesses find they can rely on 2 to 4 hours a month costing around £90 - £140
Please call if you have any questions or special needs.